News & Media

Two specialist service providers in the mobile industry have joined forces to attack the costs and complexity of running mobile phone fleets within NZ businesses.

Mobile Mentor has just signed a partnership with ZiCi that will see them working together to reduce running costs, provide better analysis of mobile usage and improve productivity.

Click here to download the full article.

IBM New Zealand is expanding its range of service offerings to include mobile managed services. “Mobile phones are now an essential part of every integrated technology environment, so this is an obvious addition to our already extensive range of service offerings,” says Mark Davenport, IBM New Zealand’s global technology services sales manager.

Click here to read the full article.

New Zealander Jude Dobson unexpectedly fell in love with her iPhone "ever since the patient Mobile Mentor chap came and showed me all the wonderful stuff it did."

Click here to read the full article.

Mobile Mentor has uncovered a big international market opportunity and is using an undervalued New Zealand resource to access it: our service culture.

Click here to read the full article.

Article, June 28th, 2009

Despite the economic downturn, Mobile Mentor continues to outgrown the New Zealand market, hiring 23 people in the last month, and pursuing international opportunities in the UK, Canada and South Africa. “The mobile industry seems to be weathering the financial storm quite well” said CEO and founder, Denis O’Shea, “and the industry is introducing new products at a hell of a rate, so the complexity is growing, as is the opportunity to generate revenues”.

Download PDF file

Press Release, December 19th, 2008

Better business support is improving the lot of thousands of Kiwi companies, helping them ride through the world economic crisis.

Finalists for the 2009 Vero Excellence in Business Support Awards are upbeat about the economy and innovative in services they are providing to support New Zealand companies according to the evaluation panel. There was a record number of entries for the 2009 awards and the quality of finalists was a notch higher than previous years.

Mobile Mentor is one of five finalists in the Business < $5m T/O One on one Offering category.

Download the Word document

Press Release, November 20th, 2008

Auckland, New Zealand - Mobile Mentor, a leading provider of one-on-one mentoring & support services for mobile devices announced today that their mentoring service deployed with Telstra, known as Telstra Mentor, has been a phenomenal success. Telstra Mentor has been responsible for greatly increasing customer satisfaction. In Telstra’s most recent investor day meeting, Telstra Group Managing Director, Mr. David Moffatt said “The Telstra Mentor program provides customers with relevant, efficient and simple tutorials that help maximize the value they derive from our services.”

Download PDF file

Press Release, November 12th, 2008

Mobile Mentor is moving beyond mentoring to launch support services aimed at both consumer and corporate customers. CEO Denis O’Shea describes the new ‘Concierge’ service as the mobile phone equivalent to AA roadside assistance for vehicles that will look after all the technical issues related to a customer’s mobile device, including Respond, Resolve, Restore, Replacement and Repair.

Demand for Mobile Mentor’s expert mentoring and support is not only reflected in expanding service portfolio – The company was also recently recognised at the New Zealand Deloitte Fast 50 awards for their impressive growth and received 3 notable awards.

Download PDF file

Mobile Mentor has increased the personal productivity of over 25,000 customers through expert mobile phone training, but the potential market is much larger.

This Springwise article takes a closer look at the huge benefits mobile users can receive from a one-hour personal mentoring session from Mobile Mentor to help master their new gadget, and how the demand for this specialist ‘outside help’ will continue to grow as new phones keep on incorporating more advanced features.

Click here to read the full article

NZ Herald, April 4th, 2008

It was just 4 years ago that Mobile Mentor set-out to help New Zealanders unlock the potential of their increasingly more complex mobile phones. Now Mobile Mentor have trained over 25,000 customers in New Zealand, have successfully expanded into Brazil, have another subsidiary in central Europe and are closing in on a big deal in Australia – and this is only the beginning.

The potential market for Mobile Mentor continues to grow as technology develops, and Denis O’Shea is successfully growing his business across the globe to meet the demand.

Download PDF file

Mobile Mentor seals its first export deal into Brazil estimated to generate revenue of $50 million dollars over four years.

Just three years after beginning commercial operation with Vodafone New Zealand, Mobile Mentor was mentoring over 1000 customers a month and had developed a huge wealth of knowledge and experience, stirring interest worldwide. “So the key for us is to find the right individual who can do the deal in-country - our role is to transfer our knowledge and get up and going quickly" – Denis O’Shea, CEO, Mobile Mentor.

Click here to read the full article

he Honourable Phil Goff, New Zealand Minister of Trade, highlights the huge opportunities and potential for small New Zealand companies to achieve big results in Brazil – if they are willing to take the risk. The Minister refers to Mobile Mentor’s successful $50 million five-year contract with a telecom operator in Brazil as an inspiration to other companies realising their potential in larger overseas markets.

Click here to read the full article