What We Do

One to one personalised mentoring and support when you need it most, from a Mentor who understands your mobility needs. You will never be left wondering who to call again.

As technology becomes more complex, a gap is growing between the technology we purchase and the functions we actually use. Most adults are struggling to leverage the benefits promised by new technology. Mobile Mentor addresses this pain by focusing on the last three feet of the mobile industry – virtually sitting beside you and offering a unique blend of technical set-up, show how and personalised support. We have invested years of effort so you don’t need to waste your precious hours chasing around for answers.

World Class Platform

Over 100,000 customers worldwide have experienced our mentoring and support services. As a result, we have developed world-class materials and built a technical knowledge base on all the mobile device platforms.

Furthermore, our information system, service delivery process and knowledge management system have been built for scale so that we have the capability to mentor and support thousands of customers per month.

Real People

Our Mentors aren’t geeks - but they are tech-savvy. We are passionate about giving each customer an exceptional service experience by understanding your needs and answering your questions in plain English.

Our Mentors are selected for their people skills and natural technical abilities. After a thorough training program they are certified on selected mobile devices. They develop a high degree of expertise on these devices so that most, if not all technical issues can be resolved during their time with the you. If we don’t have the answer, we’ll track it down for you.